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A simpler and less drastic solution would be to just send an email to the account holder warning them that someone had signed in from a suspicious location ie. Apart from that, what if I use VPN? I will be sent a OTP everything I sign in. If zoom can’t disable this ridiculous feature then I must cancel my license. We have the same issue.

We are a Non-profit education organization and already have multiple licenses – more than we need at any given time.

We also have guest instructors who need to access these accounts – and sometimes outside of the hours that the employees with access to the associated email accounts work. I see that there is currently no solution available, I just figured I would add in that we are having the same issue because clearly this feature is not appropriate for all users. Hello, when this feature was implemented? I’m facing the same issue, there’s no way to avoid these verifications? Hey Fabio I am struggling with the same issue!!

We are a professional training company so we use Zoom to deliver online training sessions. Our licenses are shared between different trainers that deliver the session, some are in APAC, some are in Europe.

So this warning comes up whenever a different trainer signs in!!! This is so inconvenient as we can’t give access to that shared email to everyone I know the purpose is to increase security but this is just too much! They are trying to stop us from sharing accounts! Hi Jennifer Its been suggested to me but I dont even know how this would help?? For those of you having the same issue, you can open a support ticket with Zoom and ask them to enable ” allow login from multiple resources” feature in your account.

They can do that in the backend. Once this is enabled, login verification will go away. This unfortunately did not work. The Zoom agent said we could not avoid this, which is very frustrating as we also have multiple people logging into our multiple Pro accounts. We need to get a resolution to this issue, as it sounds like it’s impacting many users! Hi there! The option to ‘allow login from multiple resources’ does not affect or disable OTP.

If you are unable to use alternative sign-in methods, and have a use case for disabling OTP, please put in a support ticket requesting an exemption. How do you even email support. I try to go through the website contact us and all i can find are articles. I manage like 6 different zoom accounts for various organizations with each having a handful of folks with access to the account, but NOT access to the email that gets the security message. I’d love to have this disabled on these accounts.

We decided to go with Zoom’s “claim host” option – it’s really easy and keeps our accounts more secure anyway, since teachers no longer need to log into them.

We had 2FA enabled to secure access to our account. I am the account admin and have disabled 2FA from the security settings but it is still requiring 2FA every time I log in. I have tried re-enabling and disabling this several times but this issue still persists.

See the screenshots below. Have you check if 2FA is enabled on that exact account? As an account admin, you can set the default settings but the user themselves can overwrite in their own account. Thank you Jennifer. I am actually referring to the admin account. I just logged in with that account on my phone to respond to this and had to go to the Authenticator to allow me log in. This is something I am experiencing directly.

Thank you for your response. The original post is not about 2FA. It was about unusual login verification which looks similar to 2FA but a different issue. I suggest you create a new post and ask this question. I’m late to this party but just started having the same issue. Small nonprofit, multiple accounts but multiple users per account. Did anyone ever find a satisfactory solution? The verification codes aren’t even coming through when I can access the related email.

Incredibly frustrating! We’re having the same issue. A small non-profit – we need to share the Zoom accounts. At the moment, we set up the emails to get auto-forwarded to 2 of us, then the teachers needs to text us if they need a code.

It’s a pain. Hello, My name is Brandon. Thanks for joining the Zoom Community! This function is a security feature, so Zoom cannot disable it. Please see our blog on this subject that was published back on April 25th of this year. Well in that case, we will have no option but to cancel our subscriptions to zoom and go with Microsoft Teams instead. Zoom enabled the security feature, so why can’t zoom just as simply disable it.

It is causing havoc to many of your customers. Amazon, iTunes, apple, microsoft just issue emails with warnings when attempts to sign-in from “suspicious locations” are made, so instead of blocking the attempt and sending a OTP, why not just do that? Apart from that, everywhere outside of the office has suddenly been decreed a suspicious location. What criteria does zoom use for a “suspicious location”?

I was not aware, but apparently, there is a lot of user chatter about this. Note, that this is not a guarantee, it will still be up for approval by our Trust and Safety team. We have over 50 volunteers running groups, so the fact that Zoom’s solution is for us to purchase 50 pro Zoom accounts for each of these individual users, many of which may go months without utilizing the accounts at all is absurd and out of touch. Zoom, y’all need to figure out how to resolve issues like this, or a lot of organizations will likely take their business elsewhere.

We’re providing supportive mental health services through Zoom, so when an issue like this may mean that a group of people doesn’t get the dire support they’re in need of, we take that pretty seriously. Please provide a solution to this problem.

We are in a similar situation and this feature has been a disaster for us this week. I’m furious at Zoom, there really should be a way to turn the security feature off.

I’m wondering if you have figured out a solution for your organization yet?? If you look through the posts there is one work-around that I posted and which absolutely works search for “kludge” and you’ll find it – there’s a second post with that word where I verify that it worked.

There is also a post by NSCT who proposes using a setting that controls who gets security alerts. This sounds like it will work, maybe better than my work-around, but I have not tested it. The devil is in the details, and until you can test it, you don’t really know if it will work. FYI, it’s a complete mystery to me why Zoom decides to trigger this warning for some people but not others. I just tried logging into Zoom using a brand new iPad which had never before logged into Zoom and I did not get the warning!

On the other had, one of my colleagues logged in using her regular device, one that she uses for Zoom at least monthly, and she did get the warning. Makes no sense.

Alex: That’s what I’d think but when I tried logging in from a fresh iPad which had never before been used to log into Zoom it did not trigger the verification. I don’t understand it. Hi, Thanks for the reply. Our Engineering team has disabled the One Time Pin on all accounts for now. You should now be able to login without being prompted for the One Time Pin. However, I would recommend enabling the 2FA for the account for additional security as well as our Engineering team may enable the feature again in the future as a security requirement.

Note : If two-factor authentication is disabled, users with a work email login type are required to enter a time-based one-time password OTP sent to their email if Zoom detects an unusual login from a different country or device than normal. I’m a bit confused about the ”one time code”. Are we still talking about the verification code?

If so it’s not one time at all?! Also, when they say it was disable for all accounts, I guess that is in your organization, and not for ALL Zoom users? How did you get them to do that? And what does Rommel mean, ” If two-factor authentication is disabled, users with a work email login type are required to enter a time-based one-time password OTP sent to their email if Zoom detects an unusual login from a different country or device than normal. What’s a “work type login?

Very confusingn. Thanks for the reply. This is for all Accounts on Zoom. We’re seeing the same issue and it seems to have started at midnight today We have many accounts and some are shared by our 24×7 operations team for our hotline.

The hotline was unable to log in or access the code as it is tied to a private admin mailbox. As with most companies these days, our staff sharing the hotline are geographically disperse and staff changes often. Obviously impossible travel, but required for our business. Zoom, please disable this or tell us how to. Zoom Community. Supporting a Hybrid-friendly Work Environment Explore products and tools for seamless collaboration across office and home working spaces. Download Zoom Client Keep your Zoom client up to date to access the latest features.

Download Center. Zoom Virtual Backgrounds Download hi-res images and animations to elevate your next Zoom meeting. Browse Backgrounds. Visit the page. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:.

Zoom Products Meetings Login problem ” We detected an unusual sign-in fr Login problem ” We detected an unusual sign-in from a device or location you don’t usually use. Go to solution. In response to rmca Preview file. All forum topics Previous Topic Next Topic. Pathfinders Listener. Trainer1 Listener. In response to Pathfinders.



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